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Expect More from Your IT Support

Expect More from Your IT Support

In a previous blog article titled “Your IT Support is Performing Exactly as it has Been Designed to Perform”, we stated: “If your IT support is designed to “close reactive support tickets” rather than “reduce time spent on reactive support tickets”, then most likely there will not be enough time to spend on high-value proactive initiatives.

Social Engineering and Cyber Security

Social Engineering and Cyber Security

Social engineering is the ability to manipulate people into willfully giving up their confidential information. The data varies, but in terms of cyber security this usually means passwords and bank information. Criminals are using social engineering to gain access to your business and its network by exploiting employees who often don’t have a clue about […]