Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use […]
We use cookies to ensure that we give you the best experience on our website. Unless you've selected "Allow", our website will deactivate the cookies session by default.AllowRead more